Privacy policy

Last Updated: June 2026

INTRODUCTION

Furpawss ("Furpawss," "we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have regarding your personal data when you visit furpawss.com or make a purchase from us.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our website. By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.

INFORMATION WE COLLECT

We collect information in the following ways:

Information You Provide Directly

When you visit our website, create an account, place an order, subscribe to our newsletter, contact our support team, or otherwise interact with us, you may provide us with:

  • Full name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (processed securely through third-party payment processors — we do not store full card details)
  • Order history and preferences
  • Communications and support inquiries you send to us

Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies, pixels, and similar tracking technologies, including:

  • IP address and approximate geographic location
  • Browser type and version
  • Device type and operating system
  • Pages viewed, time spent on pages, and navigation patterns
  • Referring website or source (how you found us)
  • Clickstream data and interactions with our website

Information From Third Parties

We may receive information about you from third-party sources, including:

  • Advertising platforms such as Meta (Facebook and Instagram) through the Meta Pixel
  • Analytics providers such as Google Analytics
  • Payment processors such as Shopify Payments, Stripe, and PayPal
  • Email marketing platforms

HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

To Process and Fulfill Your Orders Your personal and payment information is required to process transactions, fulfill orders, arrange shipping, send tracking updates, and handle returns and refunds.

To Communicate With You We use your email address and contact details to send order confirmations, shipping notifications, support responses, and important account updates.

To Send Marketing Communications If you opt in to our email list or newsletter, we may send you promotional emails, product updates, exclusive offers, and pet health content. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting us at support@furpawss.com. Transactional emails related to your orders will continue regardless of marketing preferences.

To Improve Our Website and Products We use aggregated and anonymized analytics data to understand how visitors use our website, identify areas for improvement, and optimize the customer experience.

To Run Advertising Campaigns We use tracking technologies including the Meta Pixel to measure the effectiveness of our advertising, create custom audiences, and show relevant ads to users on platforms such as Facebook and Instagram. This may involve sharing limited data — such as email addresses or browsing behavior — with advertising platforms in hashed or anonymized form.

To Prevent Fraud and Ensure Security We use certain data to detect, investigate, and prevent fraudulent transactions, unauthorized access, and other potentially illegal activity.

To Comply With Legal Obligations We may use or retain your information as required by applicable law, regulation, legal process, or governmental request.

COOKIES AND TRACKING TECHNOLOGIES

We use cookies, web beacons, pixels, and similar tracking technologies on our website. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and improve your experience.

Types of cookies we use:

  • Strictly Necessary Cookies: Required for the website to function properly, including maintaining your shopping cart and processing your order.
  • Analytics Cookies: Used to understand how visitors interact with our website (e.g., Google Analytics).
  • Marketing and Advertising Cookies: Used to deliver relevant advertisements and track ad performance (e.g., Meta Pixel, Google Ads).
  • Preference Cookies: Used to remember your settings and preferences for future visits.

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or to alert you when cookies are being sent. Please note that disabling certain cookies may affect the functionality of our website.

You may also opt out of interest-based advertising by visiting:

  • Meta (Facebook/Instagram): facebook.com/adpreferences
  • Google: adssettings.google.com
  • Network Advertising Initiative: optout.networkadvertising.org

HOW WE SHARE YOUR INFORMATION

We do not sell your personal information to third parties. We may share your information with the following categories of service providers who assist us in operating our business:

Payment Processors We use third-party payment processors (including Shopify Payments, Stripe, and PayPal) to securely handle all financial transactions. These processors are PCI-DSS compliant and are contractually prohibited from using your payment information for any purpose other than processing your transaction.

Shipping and Fulfillment Partners We share your name, address, and order details with our shipping carriers (such as USPS, UPS, and FedEx) and fulfillment partners in order to deliver your order.

E-Commerce Platform Our website is hosted on Shopify. Shopify stores and processes your data in accordance with their own privacy policy, which can be reviewed at shopify.com/legal/privacy.

Marketing and Analytics Platforms We use third-party tools including Meta (Facebook), Google Analytics, and email marketing platforms to analyze website traffic and deliver advertising. These platforms may receive limited personal data in accordance with their respective privacy policies.

Legal and Compliance Purposes We may disclose your information if required to do so by law or in good faith belief that such disclosure is necessary to comply with a legal obligation, protect the rights or safety of Furpawss, our customers, or others, or investigate fraud or security issues.

Business Transfers In the event of a merger, acquisition, sale of assets, or other business transition, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website prior to your information becoming subject to a different privacy policy.

DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Order and transaction data is generally retained for a minimum of seven years for tax and accounting purposes. You may request deletion of your data at any time, subject to our legal retention obligations.

DATA SECURITY

We implement commercially reasonable technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses SSL encryption for all data transmitted between your browser and our servers.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use the best available means to protect your information, we cannot guarantee its absolute security. You provide your information at your own risk.

YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain rights regarding your personal information.

California Residents — California Consumer Privacy Act (CCPA)

If you are a California resident, you have the right to:

  • Know what personal information we collect, use, disclose, and sell about you
  • Delete personal information we have collected about you, subject to certain exceptions
  • Opt out of the sale of your personal information (note: we do not sell personal information)
  • Non-discrimination — we will not discriminate against you for exercising your CCPA rights

To exercise your rights, please contact us at support@furpawss.com with the subject line "California Privacy Request." We will respond within 45 days.

Virginia, Colorado, Connecticut, and Other US State Residents

Residents of states with applicable consumer privacy laws may have similar rights to access, correct, delete, and opt out of certain processing of their personal data. Contact us at support@furpawss.com to exercise these rights.

All Users

Regardless of your location, you may:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate personal data
  • Request deletion of your personal data, subject to legal retention requirements
  • Opt out of marketing communications at any time
  • Request that we not share your data with third parties for their direct marketing purposes

To make any of these requests, contact us at support@furpawss.com. We will respond within 30 days. We may need to verify your identity before processing your request.

CHILDREN'S PRIVACY

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at support@furpawss.com and we will take steps to delete the information promptly.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. This Privacy Policy applies only to furpawss.com. We are not responsible for the privacy practices of any third-party websites and encourage you to review their privacy policies before providing any personal information.

INTERNATIONAL VISITORS

Our website is operated in the United States and is intended for US residents. If you are visiting from outside the United States, please be aware that your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using our website, you consent to this transfer and processing.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on our website. Your continued use of our website following the posting of changes constitutes your acceptance of the revised Privacy Policy.

CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Furpawss 📧 Email: support@furpawss.com 🌐 Website: furpawss.com ⏱ Response time: Within 24 hours, Monday through Friday